Rentbird built AI bots that hunt for Dutch rental properties 24/7. While you do your shit, they find new listings and make sure you're first to respond - because in this market, being second means you're scrolling houses forever.
(THE Problem)
The Dutch housing market is basically a hunger games with house keys. People aren't mad at Rentbird - they're just exhausted by a system that treats finding a home like winning the lottery.The real challenge? Making sure users don't feel like they're drowning alone in this mess.
(WORk)
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(WHAT WE DID)
I spent quite a while in the Rentbird trenches - basically becoming their design Swiss Army knife. Started by giving their visual style a proper makeover. Then came the real fun: completely redesigning their website, sign-up flow, building a new app, and crafting a login portal that didn't make people question their life choices. We also expanded our services with a premium service (Renbird Plus) and added human features to our app to limit the amount of negative reviews.
(WHY WE DID IT)
Apart from a whole better design, Rentbird further expanded on their position as one the biggest AI housing assitants in the Netherlands. But the key was here: over 1,5 years we decreased the amount of 1/2 star reviews per month by 88%.
-88%
1/2 star reviews per month
900+
new reviews
4,6/5
avg. review score
(WORk)
(CLIENT REVIEW)
"Thomas is a tremendous UX- and conversion specialist who has totally transformed the experience of the Renrtbird website and app. He is incredibly savvy when it comes to hacking and tweaking designs to make it more user-friendly, logical and aesthetically beautiful. Also, he is just a super fun, friendly and reliable person to work with. Simply one of the best hires in my career and my go-to guy for everything UX!"
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